One case context
Continuity should retain the permitted information and current workflow state.
CHANNELS & CONTINUITY
Change the channel. Keep the context.
A voice call, a message and a system update belong to the same business process. Explore the channel surfaces in the reference architecture.
Voice · PSTN / SIPWebRTCWhatsAppSMS / RCSEmailWeb chatTeamsTelegramMobileAPIs / SDKs
Workflow explorer
Interactive illustration · sample data Voice conversation
Healthcare agentSample case VM-1024
I need to move my appointment to Friday.
I can help with the scheduling request. Morning or afternoon?
Fictional case · no real calls or data
ONE CONNECTED WORKFLOW 01 / 06
Request received
CONVERSATION & CHANNELS
SYSTEMS & PEOPLE
Appointment requestCapture the request and retain the appointment context.
Shared state Connected actions Human control
Channel-specific behavior
Voice, SMS, RCS, messaging and email have different capabilities and external providers.
Languages with evidence
Confirm speech recognition, speech output, text and mixed-language behavior separately.
This is the architecture channel inventory. Launch coverage, supported countries and language examples are confirmed separately.
START WITH ONE WORKFLOW
Bring your SOP. Let’s map the first process.
Define the task, connect the systems and agree what a useful pilot should prove.